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Failed to Authenticate


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Mumjuggler #1 Posted 24 February 2017 - 08:40 PM

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I click play.... Then my web browser pops up asking to read the NDA, I scroll through the NDA, click the box that i understand, select my region (North America), then log into my account and click "Continue"... the game pops back up and says that I "Failed to Authenticate". #winning..... any known fixes?

Ardez #2 Posted 24 February 2017 - 08:49 PM

    Zhayedan

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http://forum.totalwa...ationsolutions/


Humus #3 Posted 24 February 2017 - 09:07 PM

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You might be in a different region ... I'm in NA at the moment, while I'm definitely EU

ElPozoleOlmeca #4 Posted 24 February 2017 - 09:57 PM

    Lance-corporal

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View PostHumus, on 24 February 2017 - 01:07 PM, said:

You might be in a different region ... I'm in NA at the moment, while I'm definitely EU

 

The servers are in EU at the moment. 

Tzil22 #5 Posted 25 February 2017 - 04:43 PM

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Hello, I think I activated the alpha code in the NA, I followed steps of the link provided here, but I'm getting the same problem, is there a way to use my code in the EU region? or its immposible and Im done?

ElPozoleOlmeca #6 Posted 25 February 2017 - 07:19 PM

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View PostTzil22, on 25 February 2017 - 08:43 AM, said:

Hello, I think I activated the alpha code in the NA, I followed steps of the link provided here, but I'm getting the same problem, is there a way to use my code in the EU region? or its immposible and Im done?

 

please reach out to our support team: https://na.wargaming.net/support/ they should be able to further assist you for this. Also i believe there is a topic about NA to EU transfers or vice versa. 

ProJoker #7 Posted 25 March 2017 - 11:00 PM

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Hey!! So sad you guys went to this garbage [edited] server, things are [edited] backwards apparently, and I happened to fall victim to these shenanigans; I had an account with Facebook that I did not know about, so I created one linked with my email...the same one I used the Alpha code for...when all was said and done...the Facebook account took over and now I can't log in to the account I made for Total War Arena...the easiest thing I could ask for is a new code that I can put into the Facebook account so that we can skip the hassle of switching this and deactivating that...it would really help a lot...thank you.

Ardez #8 Posted 25 March 2017 - 11:03 PM

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Facebook has absolutely nothing to do with Wargaming or Creative assembly.


ProJoker #9 Posted 27 March 2017 - 03:28 AM

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actually...you can link your wargaming account to facebook...so yes it does...might want to go back to school...

Ardez #10 Posted 27 March 2017 - 03:32 AM

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View PostProJoker, on 26 March 2017 - 10:28 PM, said:

actually...you can link your wargaming account to facebook...so yes it does...might want to go back to school...

 

You can link your account, yes, but it only associates them together. You can undo that link.


ShadowPhoenix92 #11 Posted 10 April 2017 - 09:49 PM

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having the same problem

 



ANTONP #12 Posted 12 April 2017 - 04:30 AM

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my world of tanks, planes and battleships games work, but I down loaded the total war arena and keeps telling me that it failed to authenticate. What is causing this and how can I fix the problem. Tony

ZeVaSwordSmith #13 Posted 29 April 2017 - 03:50 PM

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I have the same problem. I don't know why WG makes it so hard to play their games :/

bobkidd73 #14 Posted 29 April 2017 - 05:01 PM

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Same, I have tried internet explorer, edge, and can't get in. Would love to try the game out, enjoy ships and tanks but have hard time with the planes. Anyhow, wish I could play this game.

NovaBlazer #15 Posted 14 May 2017 - 12:00 AM

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Submitted a ticket regarding registering the code on the NA servers rather than the EU servers.

Might I recommend that if the access is region specific, that instructions be added that tell a user to NOT let the website automatically switch one to a region that won't work.  As a new account to this service, I had no idea that this would be the case.




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