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UPDATE: Failed to Authenticate Error 11.27.2017


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dance210 #1 Posted 27 November 2017 - 04:42 PM

    Senior Sergeant

  • Closed Alpha Gladiators
  • 502
  • Member since:
    05-30-2012

Commanders!

 

We are aware that players are receiving a "Failed to Authenticate" error when logging in to the client. Our team is working on the problem to fix it as soon as possible.

 

UPDATE: Client should be fixed and players should be able to log in without receiving the "Failed to Authenticate" error. If this continues to happen, please feel free to post it in this thread or submit a Support ticket.

 

I haven't gotten any updates or an ETA regarding the friends list or global chat, but the team is still working on it.



optiglitch #2 Posted 27 November 2017 - 05:43 PM

    Private

  • Closed Alpha Gladiators
  • 1
  • Member since:
    11-26-2017
having this issue. I would be happy with a founders pack for compensation

Frith #3 Posted 27 November 2017 - 06:11 PM

    Lance-corporal

  • Closed Alpha Gladiators
  • 55
  • Member since:
    07-11-2011
What we have here...  is a failure to authenticate.  :D

CloppingPony #4 Posted 27 November 2017 - 06:12 PM

    Lance-corporal

  • Closed Alpha Gladiators
  • 10
  • Member since:
    05-24-2013
Are we going to get compensated for the downside? Like a day of premium?

Ardez #5 Posted 27 November 2017 - 06:19 PM

    Zhayedan

  • Praetorian
  • 2,237
  • Member since:
    03-06-2012

Zwill

 

Hey folks. Just an update on the chat and friends list issues: we had people working through the weekend on this and unfortunately they weren't able to solve the issue. 

We're back in the office this morning and will be hitting the issue anew. 

Apologies to anyone who was impacted by these problems over the weekend and I'll be talking to the team today about how we handle the missed potential bonuses.

 

View PostCloppingPony, on 27 November 2017 - 01:12 PM, said:

Are we going to get compensated for the downside? Like a day of premium?

 



dance210 #6 Posted 27 November 2017 - 08:41 PM

    Senior Sergeant

  • Closed Alpha Gladiators
  • 502
  • Member since:
    05-30-2012

UPDATE: Client should be fixed and players should be able to log in without receiving the "Failed to Authenticate" error. If this continues to happen, please feel free to post it in this thread or submit a Support ticket.

 

I haven't gotten any updates or an ETA regarding the friends list or global chat, but the team is still working on it.



skycomv2 #7 Posted 01 December 2017 - 08:19 PM

    Private

  • Closed Alpha Gladiators
  • 1
  • Member since:
    05-07-2011
I got a Failed to Authenticate 0xa0000

Ancient_Exile #8 Posted 01 December 2017 - 08:49 PM

    Zhayedan

  • Silver Shield
  • 1,428
  • Member since:
    11-24-2016
A little failed to authenticate here and there isn't a biggie.......I dare say though that I hold the record with a THOUSAND plus crashes from the "Profile Server Error"..........

"You can't get blood out of a stone"





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