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Game Won't Launch


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wimpyspud #1 Posted 09 September 2017 - 03:50 PM

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When I hit play, it prompts me for my login information. After entering my info, the the window closes and the thinking icon comes up for a few seconds, but then nothing. The play button then goes back from grey to oranges and I can hit it again and repeat the process.

 

I have already allowed the TWA through my firewall.



Troncropolite #2 Posted 11 September 2017 - 11:33 PM

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Same thing happening to me.

 

1. Hit Play

2. Prompted for Login

3. Successful login confirmed by receiving no error message (if I change regions I do receive a failed to login message, in correct region NA i get no error, the login screen just disappears)

4. Nothing Happens

5. Hit Play

6. Prompted for Login 

....



shinigami187 #3 Posted 12 September 2017 - 10:05 AM

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View Postwimpyspud, on 09 September 2017 - 03:50 PM, said:

When I hit play, it prompts me for my login information. After entering my info, the the window closes and the thinking icon comes up for a few seconds, but then nothing. The play button then goes back from grey to oranges and I can hit it again and repeat the process.

 

I have already allowed the TWA through my firewall.

 

View PostTroncropolite, on 11 September 2017 - 11:33 PM, said:

Same thing happening to me.

 

1. Hit Play

2. Prompted for Login

3. Successful login confirmed by receiving no error message (if I change regions I do receive a failed to login message, in correct region NA i get no error, the login screen just disappears)

4. Nothing Happens

5. Hit Play

6. Prompted for Login 

....

What's worked for me is uninstalled the game and re-installing it and it seems to fix that issue.



Troncropolite #4 Posted 13 September 2017 - 03:31 PM

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So i uninstalled the game and now I'm trying to reinstall  it.  I see that its trying to install the EU version even though im in NA.  How do I switch the region its installing?

Troncropolite #5 Posted 13 September 2017 - 10:50 PM

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Successfully installed the NA version.  Problem still persists.

wimpyspud #6 Posted 14 September 2017 - 12:56 AM

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I reinstalled as well without any success. If I boot in safe mode, the game will launch but is not playable without the drivers of course.  Must be a software compatibility issue. 

Troncropolite #7 Posted 14 September 2017 - 01:52 AM

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If I try to launch the Arena application from the D:\Programs\Total_War_Arena_NA folder, I get the following error: https://puu.sh/xzd4L/f367c4cceb.png

 

Tried a bunch of stuff to fix this, no avail yet. Updated graphics driver, ran direct x 9c installer and still nothing. 

 

Installing this now - https://www.microsof...on.aspx?id=8109



Troncropolite #8 Posted 14 September 2017 - 01:53 AM

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 did not work

ArthixGG #9 Posted 15 September 2017 - 07:46 PM

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Hey everyone,

I'm also having this issue. Here's what I've tried with no success:
  • Logging in from all other regions
  • Repairing files
  • Reinstalling the game
  • Reinstalling the Wargaming Client
  • Updated video drivers

 

No success so far. I hope they can squash this bug soon.



Fragon608564 #10 Posted 16 September 2017 - 04:32 PM

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I have this same problem. I already got the close beta code as I signed up the day I got the E-mail and they got back to me yesterday.

 



Bjorn_Ironsight #11 Posted 07 October 2017 - 11:12 PM

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View PostTroncropolite, on 13 September 2017 - 10:50 PM, said:

Successfully installed the NA version.  Problem still persists.

 

A side question.  How did you install the NA version? I'm having the same issue, where I go to install the NA client but it tells me it will install to the EU folder and under the European region.

dance210 #12 Posted 09 October 2017 - 03:52 PM

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View PostBjorn_Ironsight, on 07 October 2017 - 04:12 PM, said:

 

A side question.  How did you install the NA version? I'm having the same issue, where I go to install the NA client but it tells me it will install to the EU folder and under the European region.

 

Currently, there is only an EU client to download. 

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